Certified e-mails

Why managing certified e-mails is important

Certified e-mails turn out to be frequently used tools, since they offer great advantages in terms of time management, costs, data security and reliability. However, managing CEMs requires the use of specific tools which can make you benefit from a lot of advantages.

Siav has always paid attention to digitizing processes and interprets certified e-mails as a necessary step for digitization. PEC Manager Enterprise Edition is designed to manage all received and sent CEMs.

PEC Manager makes CEM a real business opportunity

PEC Manager Enterprise Edition is a module which is perfectly integrated with Archiflow, in order to make access to e-mails available right from a document system.

This integration allows to have a complete overview of each process and workflow, so that managing correspondence becomes easier.

All the benefits

Content management

You can send documents by choosing ordinary e-mails, CEM or CEM interoperability method.
Content can be analyzed, while documents and attachments can be exported.
Search, forwarding and sorting features are available.
All messages are automatically archived.

Massive elaboration

Unified management of all inboxes.
Message and attachment management.
Full-text search in order to find the right information.
Dedicated dashboard for messages archiving based on their status.

User-friendly interface

E-mail templates with pre-filled fields are available.
Dedicated section to check the status of sent CEMs.
Creation of automatic workflows to notify new messages and to manage deadlines.
Specific lists of contacts, companies and groups to whom send e-mails.

Automated management

Continuous monitoring of inboxes which notifies errors and anomalies (e.g. not working inboxes or exceeded storage space).
Automatic or manual sorting of messages.
Management and interpretation of return receipts.

Automatic classification of CEMs

PEC Manager allows you to switch to and advanced CEMs management system by using automatic classification: thanks to Machine Learning algorithms, the software understands the content of the e-mail, labels it and suggests what you should do next.
By following the same logic, e-mails can be forwarded to the right person: for example, if the tool recognizes a complaint, the message will be sent to the Customer Service department.

Key Benefits

Cost saving

You will be able to reduce costs and time spent to manage correspondence processes and information flows, enjoying the benefits of complete dematerialization.

Collaboration

Thanks to the integration with Archiflow, you will have full access to contents and collaboration features that are needed to define and approve outgoing e-mails.