The rules introduced by the Digital Administration Code to give new rights to citizens, include the use of digital technologies in addressing to public authorities, greater transparency in administrative acts, the possibility of obtaining services via computer with a quality guaranteed by objective measurement systems.
Opening a Digital Helpdesk for citizens, through which users can complete and send practices and interact transparently with the public administration is one of the most implemented best practices by a growing number of central and local Public Authorities.
The Citizen Helpdesk is the solution that enables a Public Administration and its own citizens and businesses to establish a new mode of contact and services management based on the use of modern communication technologies.
The application provides an information, document and process management workflow for an Administration. Its functional architecture is composed of a basic infrastructure targeted to the digital management of administrative procedures.
The application integrates all the necessary components to bring to full fruition the virtuous process of the dematerialization of administrative documents and procedures, setting the way for the delivery of completely paperless services, ensuring maximum transparency and allowing continuous measurement of service levels offered.
The application integrates the Front Office and Back Office functions, two separate realities, but which must be closely related to each other: