Support for our platforms

Releases in this phase receive full support, including corrective and adaptive maintenance, regulatory updates, compatibility updates for new operating systems, browsers, and databases, and correction of anomalies.

For releases that are at this stage, only the correction of anomalies is guaranteed, while no new feature releases are planned. Targeted and limited interventions for regulatory adjustments may be an exception, if compatible with the LTS package implementation rules and in any case in accordance with the sections describing Service Levels and Support Limits.

This is the final phase of the product lifecycle, during which only Customer Care support is provided. No corrective releases are planned unless specifically requested by the Client; in such cases, the intervention will be subject to a commercial quotation, with costs borne by the Client.

This is the last phase in the life cycle of a specific product version, within which only the most serious anomalies are generally guaranteed to be corrected.