Monitoring and system management
In some situations, a Customer deciding to adopt a Siav solution does not have the technical resources in-house to manage a new application.
There are two types of solution to this problem:
- To use the Siav Document Management Outsourcing (DMO) solution.
- To delegate part of the administrative and monitoring activity.
If the Document Management Outsourcing solution cannot be adopted, Siav will provide a suitable service allowing the Customer to delegate all or part of the administration and monitoring of the system. This way the Customer is relieved of the burden of the services delegated, while keeping control of those services it wants to manage independently.
System Monitoring
Siav data processing solutions often integrate with outside data loading procedures or interact with third-party systems to provide a maximum level of integration. Using the Business Process Management systems, the strong point of which is managing workflow processes, also requires continuous monitoring of active processes to avoid technical problems that could lead to anomalies in the business processes being managed. For these reasons, the need for constant, careful monitoring is obvious, because the updating and consistency of the data depend on it, as well as the security of the supported business processes. Thus, monitoring maintains continuous surveillance of all the processes that the Customer delegates to Siav, guaranteeing the necessary security and providing a detailed report on all discrepancies encountered, and, of course, managing the necessary corrections.
Administrative Management of the System
Administrative management is normally entrusted to the technical personnel of the Customer, who when duly trained, can independently manage the activities of ordinary administration. However, when the people are not available to assign to this task, Customers can subscribe to the administrative management service and delegate all or part of the activities, with the sole exception of internal controls and inspection. This way, the Customer's point of contact does not need any specific training on administrative functions, but can just send requests to Siav personnel, who will carry them out within the agreed times.
